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Care Navigation

What is a Care Navigator and what do they do?

Updated today

Become a Care Navigator with TPN.health

At TPN.health, our Care Navigators play a vital role in ensuring our members receive the highest quality behavioral health support. As a licensed behavioral health clinician, you can leverage your expertise to guide patients to the right care on your own terms.

What is a Care Navigator?

Care Navigators are licensed professionals who act as a bridge between members and our network of over 110,000+ verified clinicians across all 50 states. Your primary goal is to help members find their best-fit provider through personalized clinical matching.

Why Join Our Network?

  • Total Flexibility: Enjoy a 100% remote role with flexible scheduling that fits your lifestyle.

  • Rapid Impact: Help reduce the time from a patient's initial inquiry to a successful match to approximately 72 hours.

  • Clinical Focus: Provide meaningful clinical impact and guidance without the pressure of managing a long-term caseload.


How It Works: The Navigation Process

The journey from a member’s request to a successful match follows a streamlined four-step process:

  1. Initial Assessment: A member texts TPN.health and completes a brief care profile assessment to outline their needs.

  2. Assignment: A Care Navigation Manager reviews the request and assigns the member to a Care Navigator (you).

  3. Consultation: You schedule a consultation with the member to dive deeper into their clinical needs, preferences, and goals.

  4. The Match: Using our living network of verified providers, you identify and present the best-fit options for the member’s specific situation.


Your Role and Responsibilities

As a Care Navigator, your daily activities will include:

  • Conducting intake calls: Engaging with members to understand their unique clinical requirements.

  • Clinical Matching: Utilizing the TPN.health platform to match members with highly qualified, verified providers.

  • Follow-up: Ensuring a closed-loop process by following up to confirm that ongoing care has been established.

Benefits of Navigating with TPN.health

  • Work from Anywhere: Our platform is fully remote, allowing you to work from the comfort of your home or office.

  • Competitive Compensation: Earn for each completed navigation (consultations via phone or text).

  • Professional Growth: Stay connected to the latest in behavioral health by engaging with a massive network of clinical professionals.

Ready to get started? Contact our support team or [email protected]

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