Purpose
The following article provides instructions for managing email preferences, adding a new email address, changing your primary email address, resetting your password, and deleting your account.
How do I change my primary email address?
The following steps outline how to add a new email address to your TPN.health account. This will allow you to switch your primary email address to:
Receive promotional emails about TPN.health events and updates
Register for virtual events and conferences
Gain continuing education credits accurately and keep track of your certificates
Receive notification of referrals and endorsements
Adding a new email address:
Sign into your TPN.health account here using your current email address and password.
Navigate to Account Settings. In the left-hand column, select Email Addresses.
Enter an alternate email address in the "Add email address" field
Verify your new email address. An email will be sent from TPN.health to your new address, as shown in the image below.
Once your email is verified, refresh the Account Settings page. You will now see an option to set your primary email address, as shown below.
Managing Your Notifications on TPN.health
Staying connected with the TPN.health community is essential for clinical growth, but we know your time is valuable. Our notification settings allow you to customize exactly how and when you receive updates so you can focus on what matters: your practice and your patients.
How to Access Notification Settings
To customize your alerts, ensure you are logged into your account and follow these steps:
Click on your Profile Icon or name in the top right corner.
Select Account Settings from the dropdown menu.
In the left-hand navigation sidebar, click on Notifications (or visit app.tpn.health/account/settings/notifications).
What Can You Customize?
The notification center is divided into key categories to give you granular control over your experience:
Clinical Connections: Get notified when a colleague sends you a connection request or when a new clinician joins your network.
Continuing Education (CE): Receive alerts about upcoming live webinars, new on-demand courses, and reminders for events you have registered for.
Referrals & Leads: For providers in our referral network, these settings ensure you never miss a patient match or a message from a Care Navigator.
Profile & Activity: Stay updated on endorsements from peers, comments on your posts, or changes made to your verified profile.
Organizational Updates: If you are part of a treatment center or professional association, you can manage alerts related to team training and group invites.
Notification Methods
You can typically choose between two types of alerts for each category:
Email Notifications: Detailed updates sent directly to your primary inbox.
In-App Notifications: Alerts that appear behind the Bell Icon on the TPN.health platform, allowing you to browse updates at your own pace without cluttering your email.
How do I reset my password?
For security reasons, our support team does not have access to your password information, nor will a team member ever ask for this. If your password is lost, you will need to reset it.
To reset your password, click on 'Forgot Password?' on the TPN.health login page. You will then be prompted to input the email associated with your TPN.health account. Follow the on-screen instructions, which involves entering the registered email address and using the password reset link sent to you by email.
If you do not receive an email with a password reset link, and have thoroughly checked your spam folder, please reach out to [email protected].
Passwordless Login Feature
On the TPN.health sign-in page, click on "Email Me a Login Link."
Check your inbox for the login link and click it to log in without needing your password. When contacting support, include details about the associated email address and a clear description of the login issue you are facing.
Troubleshooting
Additional Troubleshooting Tips
Check your email’s spam/junk folder for any missed reset emails or login links.
Ensure you are using the correct email address associated with your account.
Try accessing your account using a different browser or device to address potential compatibility issues.
If updates to your email address do not reflect, or you continue to receive unwanted emails, reach out to TPN.health support for assistance.
Account Deletion Process
To delete your account, you will need to follow these steps:
Submit a Deletion Request:
Contact TPN.health support and submit a formal request to delete your account.
Complete Account Deletion and Email Removal:
Once the request is processed, your account will be permanently deleted, and you will no longer receive communication from TPN.health.