Approved and effective: 7/8/2020
Last reviewed and revised: 12/5/2024
Policy Brief & Purpose
This policy is to outline the occurrences of requests for cancellation of Continuing Education events sponsored or hosted by TPN.health. The goal is to address requests quickly and fairly and in a manner that aligns with the business practices of TPN.health and with the practice of distributing continuing education credit in a fair and ethical manner.
Scope
This policy applies to all users of TPN.health, individual, and organizational.
Policy
As of May 18, 2021, TPN.health users will not be charged for "Core" CE events offered by TPN.health. At this time, there is no need to cancel a Core CE event for which a user has registered. Any questions or concerns regarding registration can be addressed by contacting [email protected].
Events hosted on TPN.health that require a registration fee will be clearly stated on the registration page of said event.
TPN.health welcomes feedback from users who are dissatisfied with any aspect of a paid CE event but this does not entitle the user to a refund.
TPN.health partners with other organizations to host those organizations' CE events ("Partner Events") on the TPN.health platform. Those third-party organizations are responsible for organizing those events, including but not limited to the selection of CE content, selection of presenters, prices for attendance, and other terms.
Procedures
TPN.health users who are no longer able to attend a paid CE event may request to cancel registration prior to the scheduled start time of the event by contacting [email protected].
TPN.health users who are dissatisfied with any aspect of any CE event are encouraged to provide accurate feedback in their course evaluations to assist TPN.health in identifying content that does not excel our standards.
TPN.health users who wish to cancel registration for a "Partner Event" may be required to contact the partnered organization to pursue cancellation and refund, especially in cases when event fees were not collected by TPN.health.
Cancellations for "Partner Events" and conducted on the TPN.health platform are announced to TPN.health as soon as the decision is made by that entity. TPN.health will follow the cancellation/refund policy agreed upon by the third-party entity.